October Webinar

Diving Deeper into Level of Service

Thursday, October 11, 2018
12:00 to 1:30pm (EST)
This webinar will feature three speakers who are asset management leaders within their organizations. The three speakers will be discussing level of service in detail, diving into level of service for specific asset classes, and how their organizations connect level of service frameworks to capital plans and operating budgets. Join the Canadian Network of Asset Managers in our first Fall 2018 Webinar.
  • Jihad El Zamer, City of Fredericton
  • Loretta Gette, City of Regina
  • Daryush Esmaili, City of Guelph
  • Nick Larson, GM BluePlan
Moderator:  Iain Cranston, ic Infrastructure
NON-MEMBERS:  $50 plus GST
Limited space available.

Loretta Gette
City of Regina

Loretta Gette is a professional engineer with over 20 years of experience in municipal infrastructure management, planning, design and construction. She has played an integral role in initiating and advancing Regina’s Water & Sewer Utility along its asset management journey. Early steps involved establishing Levels of Service as a key foundational element of the Utility asset management program. Loretta is currently leading the development and continuous improvement of the program for water, wastewater and drainage services at the City of Regina. Her team is also responsible for developing Utility asset management plans and leading the short and long-term investment planning process to support decision making for sustainable service delivery.  Loretta serves as a Director on the Canadian Network of Asset Managers’ (CNAM) Board and as a member of the steering committee for Asset Management Saskatchewan (AM-SK).


Jihad El Zamer, P. Eng./ing
City of Fredericton/Ville de Fredericton

Jihad El Zamer joined the City of Fredericton (City) in 2008 and currently serves as manager of Purchasing and Payables.  He is also responsible for developing the Asset Management plan for the City and overseeing its implementation. Jihad earned a Bachelor’s degree in Engineering from the American University of Beirut in 1999, as well as a Certified Energy Manager (CEM) designation from the Association of Energy Engineers (AEE) in 2010.  He also holds an Osgoode Certificate in Public Procurement Law and Practice and a P. Eng designation from the Association of Professional Engineers and Geoscientists New Brunswick (APEGNB).  Jihad’s previous work experience includes that of an Electrical Contracting Engineer in Dubai and a Consulting Engineer in Fredericton.

Nick Larson, MEPP, P.Eng.
GM BluePlan Engineering Limited

Nick Larson, P. Eng. functions as a hands-on project manager for a variety of innovative asset management projects across Canada. Nick is actively involved with the Canadian Infrastructure Report Card and volunteers with the Canadian Society for Civil Engineering to promote the role that asset management processes play in making our infrastructure systems sustainable.



Daryush Esmaili, M.A.Sc, PMP
City of Guelph

Daryush Esmaili is experienced in leading organization-wide asset management implementations to enable the best possible decisions which balance lifecycle costs, levels of service and risk management. His expertise includes maximizing value in services such as utilities, transportation, facilities, parks, and fleet. Mr. Esmaili has a Masters degree specializing in Asset Management and actively contributes to the industry through committees including the ISO Technical Committee 251 for Asset Management, the AWWA Asset Management Committee, and AM Ontario.

Iain Cranston
ic Infrastructure

Iain is CNAM’s Awareness & Outreach Program Manager and comes with 10 years of consulting experience. Most recently he worked with CNAM to write the AM101 Booklet that we hope you’ve already read!  Iain spent 6 years with CH2M/Jacobs’s Asset Management consulting practice where he helped plan and implement asset management programs in public sector organizations and municipalities across Canada, covering with a variety of topics from writing Asset Management Plans (AMPs) to Capital Investment Planning, and AM Policy to Customer Level of Service Frameworks.  Iain was CH2M/Jacobs’s Global Program Manager and a Lead Trainer for their 3-day Infrastructure Asset Management Training course.

Iain was also Program Manager for the CH2M/Opus consulting team behind FCM’s Leadership in Asset Management Program (LAMP) which brought together 12 municipalities from across Canada to develop a good practice AM handbook for municipalities which will be released in 2018.